Overview
This document aims to provide you with information on Civicom policies regarding the use of data received through the course of business and interaction with Civicom, as well as the steps we take to protect your privacy. In the normal course of business, Civicom may collect both Personal Information about you and non-Personal Information associated with you. We may update this notice from time to time. We ask you to check this notice regularly to ensure you are aware of the most updated version.What This Privacy Policy Covers
This Privacy Policy describes Civicom privacy practices for our websites, mobile apps, content materials, website designs, products, technologies owned or leased, and business processes, including all programs, related documentation, and updates (collectively, “Services”). Please also see our Terms of Service for additional information. This Privacy Policy applies to information collected by the Services we manage and control, including adigo.com, ccamfocus.com, civi.com, civicommrs.com, confertel.net, heydan.ai, glidecentral.com, please.do, thoughtlightapp.com, transcriptionwing.com, and other domains owned and operated by Civicom, including our associated mobile apps. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your Personal Information. By using our Services, you consent to the data practices described in this Privacy Policy. You may opt-out of data processing at any time by filling out this opt-out form – link.The Ways Civicom Collects Personal Information
Civicom collects any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter on our websites. We may also collect information about you through your interactions with our social media pages such as from Facebook, LinkedIn, Twitter and Google, or information from service providers.- Civicom Websites
- Mobile Apps
- Operator-Assisted Conference Calls
- Phone Inquiries
- Trade Events
- Data on Marketing Research Respondents
- Information About Children
Data Protection
- EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF)
- HIPAA Compliance
- US State Data Privacy Laws
- Choice
- Security of Personal Information
- Where Civicom Stores My Personal Information
- Access to My Personal Information
- Third Party Service Providers and Clients
- Personal Information Across National Borders
How Civicom Uses the Information It Collects
If you contact us by phone for information or assistance with our Services, we may ask you to provide your contact information in order to serve you. By providing this information freely, you have granted us the right to use it to facilitate your call experience and provide our Services to you. We may use information that was collected from you for a number of reasons: To respond to demo requests, pricing inquiries, and questions about our Services To address reports of technical issues To provide you with Services requested For billing purposes To conform to legal requirements or comply with legal process To protect or defend the rights and property of Civicom To enforce the Terms of Service Agreement To protect the rights of our account holders or others For normal business operations To improve our Services For any other purpose disclosed by us when you provide the information For shipping and handling required to deliver our Services to you Retention of Personal Information We retain Personal Information that you provide to us as long as we consider it potentially useful in contacting you about your account or our other Services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements. We will delete your Personal Information at an earlier date if you so request, as described under our “Unsubscribe” links or through contacting us to change or delete your information. You can contact us via your Account Manager, or by email to any party you have received emails from at our company. If you do not have a contact person to reach out to, email us at inquire[at]civi.com. In the case of EU/Swiss natural persons, contact us at dataprotection[at]civi.com. If you are an agent or other party who provides information to our customers as part of their use of our Services, the customers decide how long to retain the Personal Information that is collected on their behalf. If a customer terminates its use of our Services, then we will provide the customer with access to all information stored for the customer upon their request, including any Personal Information. After an account ends, we may, unless legally prohibited, delete customer information, including Personal Information. For marketing research studies, we delete project details and Respondent Information when requested to do so, in writing, by the client associated with the Respondent Information. If you participate in a conference or webinar facilitated by our company, including under any of our other brand names, by default we receive records of your phone number, and any other information you potentially provide during the course of a call or webinar.Credit Cards
If you are a credit card customer, note that we use a third-party PCI-DSS compliant service provider for credit card payments in order to process your transaction. Your credit card number is processed in encrypted form by our credit card processor. We do not have the capability to store and read it.Changes To Privacy Policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our Privacy Policy, we will post those changes to this privacy statement, which can be found on our websites’ homepages.Who To Contact With Questions Or Concerns
If you have any questions or suggestions regarding our Privacy Policy, or have a privacy question or concern, please email us at dataprotection[at]civi.com. If you are an EU/Swiss natural person, please instead contact us as noted earlier in this Privacy Policy at dataprotection[at]civi.com. You also have the option to contact us by mail at Civicom, Inc. P.O. Box 4689, Greenwich CT 06831.Last Reviewed Date: February 2024